HP Insight Diagnostics Insight Diagnostics represents an enhancement to currently available service tools such as Inspect and the Survey Utility. Inspect has long been used as an offline utility to capture detailed hardware configuration information such as types of hardware devices. The Survey Utility was the traditional online utility used to gather software and critical error log information. Insight Diagnostics replaces this capability by capturing software information in addition to the hardware elements, allowing access to and management of the Integrated Management Log, and the ability to manage and compare various Survey sessions. Insight Diagnostics delivers this critical data, and addresses customer requirements for enhanced service tools and higher server availability through its comprehensive feature design: * Online installation and operation - No requirement to take the server offline or reboot the server in order to use Insight Diagnostics. * Comprehensive configuration capture under a single tool - Gathers detailed hardware and operating system configuration information under a single tool. * Automatic configuration audit trail - Automatically maintains a configuration history for the server. By storing multiple configuration snapshots and highlighting changes and differences, the utility can provide a detailed record of the server history. * Integrated Management Log Viewer - Allows you to view and manage the Integrated Management Log (IML) system event entries on a local or remote system. This non-volatile log records system events and errors for post diagnosis review thus helping system administrators to promptly identify server failures. Insight Diagnostics no longer uses proprietary ASCII text files like the Survey Utility. Insight Diagnostics has made an evolutionary change by generating XML files instead of ASCII text files. XML is a widely implemented industry standard and this allows our customers to take full advantage of a wide variety of available tools to parse the Survey XML data. XML provides flexibility, accessibility, and portability advantages over the ASCII text files produced by the legacy Survey Utility. Searching the Survey data is now easier and more efficient than the legacy Survey Utility. Search engines can simply parse the description-bearing tags rather than muddling in the data. Insight Diagnostics includes a Web browser interface in addition to the command-line Interface. This enables remote control of the utility and facilitates easy transfer of configuration information from remote machines to a service provider. It can be updated from the Version Control Repository Manager (VCRM), using the Version Control Agent (VCA) and with Systems Insight Manager (SIM), which offers pro-active notification when an updated version is available. For more information on HP Insight Diagnostics, review the White Paper available on the HP Insight Diagnostics website at http://www.hp.com/servers/diags. To review information on other ProLiant Essentials software, including VCRM, VCA, and SIM, visit http://www.hp.com/servers/proliantessentials. Transitioning the Survey Utility HP Insight Diagnostics Online Edition replaces the Survey Utility in the ProLiant Support Packs for Microsoft Windows 2000 and Microsoft Windows Server 2003. As a result, all new feature development will be focused on Insight Diagnostics Online Edition. The Survey Utility for those two operating systems will be available from the website www.hp.com/go/support, for legacy systems, however, there will be no support for this utility after December 2004. HP Insight Diagnostics Online Edition offers enhanced functionality over the Survey Utility. HP recommends that customers transition to the HP Insight Diagnostics for additional operating system support, increased functionality, and continued maintenance. =============================================================== What's New * Tighter integration with the Systems Management Homepage 2.0 and other ProLiant Management Integration Modules * Streamlined configuration * Increased Security * SMH 2.0 required New Features * Support for SuSE Linux and UnitedLinux * Driver version’s available * Detailed configuration data * Part number and spare part numbers * Serial number * Increased Logical Drive Volume information - Complete Volume Information, - Detailed Logical Drive Strings, - Free Disk Space remaining * Array Diagnostic Information - Controller error report - Report of configured logical drives - Hard Drive Diagnosis Monitor and Performance statistics - Last failure reason - Physical drive flags (Drive Present and Operational, Synchronous data transfer supported, 16-bit data transfer, etc) * iLO/RILOE II information and testing - iLO and RILOE II configuration information now available - New offline self test feature which allows validation of the management processor =============================================================== Converting Survey XML A stylesheet file named survey.xsl has been provided to convert a Survey XML file to HTML or plain ASCII text files. You can use this stylesheet with existing utilities available on the Internet. Examples of such tools are Microsoft Windows MSXSL or open source EXSLT for Linux. The command line for both of these example utilities is the same: Utility_Name XML_file_name XSL_file_name -o HTML_file_name Example: Msxsl.exe survey2004-11-10-07-54-29.xml survey.xsl -o survey.html To output a file in HTML, make sure the xsl:output tag is set to "HTML". To output a file in plain ASCII text format, make sure the xsl:output tag is set to "text". Examples: HTML file: Text file: =============================================================== Environment and Requirements Servers Supported: ProLiant BL10e ProLiant BL10 G2 ProLiant BL20p ProLiant BL20p G2 ProLiant BL20p G3 ProLiant BL25p ProLiant BL30p ProLiant BL35p ProLiant BL40p ProLiant BL45p ProLiant DL320 G2 ProLiant DL320 G3 ProLiant DL360 G2 ProLiant DL360 G3 ProLiant DL360 G4 ProLiant DL380 G2 ProLiant DL380 G2 ProLiant DL380 G3 ProLiant DL380 G3 Packaged Cluster with MSA500 ProLiant DL380 G3 Packaged Cluster with MSA1000 ProLiant DL380 G4 ProLiant DL380 G4 Packaged Cluster with MSA500 G2 ProLiant DL385 ProLiant DL560 ProLiant DL580 G2 ProLiant DL580 G3 ProLiant DL585 ProLiant DL740 ProLiant DL760 ProLiant DL760 G2 ProLiant ML310 ProLiant ML330 G2 ProLiant ML330 G3 ProLiant ML350 G2 ProLiant ML350 G3 ProLiant ML350 G4 ProLiant ML370 G2 ProLiant ML370 G3 ProLiant ML370 G4 ProLiant ML530 ProLiant ML530 G2 ProLiant ML570 ProLiant ML570 G2 ProLiant ML570 G3 ProLiant ML750 Operating Systems Supported: Microsoft Windows Server 2003 Slipstream, Standard Edition SP1 Microsoft Windows Server 2003 Slipstream, Web Edition SP1 Microsoft Windows Server 2003 Slipstream, Enterprise Edition SP1 Microsoft Windows Server 2003 SBS, Standard & Premium Microsoft Windows 2000 Server SP4 Microsoft Windows 2000 Advanced Server SP4 Microsoft Windows 2000 Server Slipstream SP4 Microsoft Windows 2000 Advanced Server Slipstream SP4 Microsoft Small Business Server 2000 SP4 Red Hat Enterprise Linux 2.1 with update 5 or greater. Red Hat Enterprise Linux 3 for x86 with update 3 or greater. UnitedLinux 1.0 for x86 (UnitedLinux = Conectiva Linux Enterprise Edition, SCO Linux 4.0 and Turbolinux 8 all powered by UnitedLinux 1.0) SP3 + latest errata SUSE LINUX Enterprise Server (SLES) 9 for x86 =============================================================== Uninstalling Survey Utility To Uninstall the Survey Utility in Windows: Log on to the Windows server with administrator access rights. Open the Control Panel. Open Add/Remove Programs. Select Survey Utility and click on Remove. To Uninstall the Survey Utility in Linux: Log in as root. Uninstall the Survey Utility rpm, using the command: rpm -e survey =============================================================== Installing Insight Diagnostics in Windows It is strongly recommended that you uninstall the current Survey Utility for Windows or Linux before beginning the installation of Insight Diagnostics. Prerequisites: Insight Diagnostics for Windows requires the following Smart Component to make full use of its capabilities: - HP Advanced System Management Driver - HP System Management Homepage - HP Server Management Application and Agents To install Insight Diagnostics for Windows: Log on to the Windows server with administrator access rights. Install the ProLiant Support Pack from SmartStart 7.2. Insight Diagnostics for Windows is installed by default with the support pack. Hp Insight Diagnostics can also be downloaded as a Smart Component to a directory on your hard drive. The self extracting-executable with the Smart Component Number; cp004821.exe is Hp Insight Diagnostics 7.00. Change to the downloaded directory and run the self-extracting executable for installation. . =============================================================== Installing Insight Diagnostics in Linux It is strongly recommended that you uninstall the current Survey Utility for Windows or Linux before beginning the installation of Insight Diagnostics. Prerequisites: Insight Diagnostics for Linux requires the following Smart Component to make full use of its capabilities: - HP Server Management Application and Agents - HP System Management Homepage - HP ProLiant Linux Deployment Utility - HP Server Management Application and Agents for Red Hat Enterprise To install Insight Diagnostics for Linux: The Support Pack for SmartStart 7.2 Linux should be installed See http://h18023.www1.hp.com/support/files/server/us/download/18425.html for current support pack. Login as root and download the Insight Diagnostics rpm to a directory on your hard drive and change to that directory. Enter the following command to install the utility: rpm -Uvh [rpmFilename] For example, rpm -Uvh hpdiags-[version].linux.i386.rpm. The Insight Diagnostics package installs itself and all related files in the directory: /opt/hp/hpdiags To start the HP System Management Homepage web daemon now: /etc/init.d/hpsmhd start To stop the HP System Management Homepage web daemon now: /etc/init.d/hpsmhd stop For other Insight Diagnostics command line options: cd /opt/hp/hpdiags/ ./hpdiags -? To start the web server automatically on startup: chkconfig --add hpsmhd To stop the web server from starting automatically on startup: chkconfig --del hpsmhd =============================================================== Accessing Insight Diagnostics from the HP System Management Homepage HP Insight Diagnostics allows you to view information from a Web browser. Browser Requirements The requirements are TCP/IP and one of the following browsers: Mozilla 1.5, 1.6 or higher Microsoft? Internet Explorer 6.0 or higher The minimum browser requirements include support for tables, frames, Java?, JavaScript, and CSS. IMPORTANT: You must have all of the following browser options enabled for the Web- enabled diagnostics to work properly: Enable Java Enable JavaScript Accept all cookies Additional browsers, or the browsers mentioned, used with different operating systems, may or may not work correctly, depending upon the specific implementations of the required browser technologies. Determine the address of the target machine on which you wish to run Insight Diagnostics To run Insight Diagnostics locally, use the URL: https://127.0.0.1:2381/ To run Insight Diagnostics remotely, use the URL: https://machine:2381/ where machine is the IP address, or the computer name under DNS. Enter the machine address in the URL field of the browser. The Web-Based System Management Homepage is displayed for that machine. You may select the login account link to log in as another user. Use this option if you need to perform operations that require additional access rights, such as capturing a new configuration sample. =============================================================== Accessing Insight Diagnostics from Systems Insight Manager Go to the server Device page. Select Insight Diagnostics from the Device Links box. The Insight Diagnostics home page is displayed. Logging In For login instructions refer to the Systems Insight Manager documentation The Login dialog box allows you to access any of the available Web agents. To access the desired agent: Navigate to https://machine:2381 where machine is the IP address, or the computer name under DNS. The first time you navigate to this link, the Security Alert dialog box is displayed asking you to indicate whether or not to trust the server. Accessing Insight Diagnostics from the Windows Start Menu Go to the Windows Start button. Select HP Information Center. Then select HP Insight Diagnostics Online Edition for Windows =============================================================== Diagnostics Issues Diagnostics issues are known problems in Diagnostics that will be corrected in a future Diagnostics release. * Install does not remove previously installed version of Insight Diagnostics Description Insight Diagnostics installation does not uninstall previously installed versions of Insight Diagnostics for Windows. Both versions of Insight Diagnostics are listed in the Microsoft Windows Add/Remove Programs. If Insight Diagnostics is executed from the Start Menu, a blank white window appears and Insight Diagnostics does not start. In the System Management Homepage, two links for Insight Diagnostics are listed. When the top link is clicked, a blank white window appears and Insight Diagnostics does not start. When the bottom link is clicked, the previous installed version of Insight Diagnostics starts. Workarounds Go into the Microsoft Windows Add/Remove Programs in the Conrol Panel and manually uninstall Insight Diagnostics for Windows prior to installing the new Insight Diagnostics version. * Save feature does not work for USB Floppy or USB DiskOnKey in Microsoft Windows Description Unable to save information from Insight Diagnostics to a USB Floppy or USB DiskOnKey in Microsoft Windows Workarounds No workaround. A correction will be added in a future version of diagnostics. * Configuration captures cannot be scheduled in monthly mode Description When monthly mode is selected, nothing happens when the "OK" button is clicked; the window does not close, and the cron files are not updated. Workarounds Use weekly mode for scheduling the Survey capture. A correction will be added in a future version of diagnostics. * System section in Survey incorrectly states hyperthreading is disabled Description In the System section of Survey, hyperthreading is reported as disabled when the system has hyperthreading enabled in Linux. Workarounds This is not a hardware issue. A correction will be added in a future version of diagnostics. * Drive diagnostic predictions are displaying all zeros Workarounds No workaround. A correction will be added in a future version of diagnostics. * Testing continues after a failure when "Stop on first error" checkbox is selected Workarounds No workaround. A correction will be added in a future version of diagnostics. * Resilient Memory information missing in Survey Description Survey does not display DIMMS that are configured for RAID memory Workarounds No workaround. A correction will be added in a future version of diagnostics. * Some user messages may not be localized and are displayed in English Description Some messages presented to the user may be in English when running in French, Italian, German, Spanish, or Japanese. Workarounds No workaround. A correction will be added in a future version of diagnostics. * SATA incorrectly identified as IDE or SCSI Description On systems with SATA, the device may be incorrectly labeled as SCSI or IDE depending upon the configuration. Workarounds No workaround. A correction will be added in a future version of diagnostics. * ATA RAID logical drives are incorrectly identified as SCSI hard drives Description On systems with ATA RAID controllers, only configured RAID volumes are visible through diagnostics, and they are labeled as SCSI hard drives. Workarounds No workaround. A correction will be added in a future version of diagnostics. * Storage section under Survey reports the existence of a floppy drive when there is not one installed Description On systems without a floppy drive, the system may be incorrectly reporting the existence of a floppy drive. Workarounds No workaround. A correction will be added in a future version of diagnostics. * UID Tests are missing on some systems Workarounds No workaround. A correction will be added in a future version of diagnostics. * NC3131 NIC is incorrectly identified as NC3163 Description When viewing Survey Communication information under Microsoft Windows, NC3131 NIC is incorrectly identified as NC3163 Workarounds No workaround. A correction will be added in a future version of diagnostics. * A combination of NC3131 and NC3135 NICs are incorrectly identified as NC3134 Description When viewing Survey Communication information under Microsoft Windows,a combination of NC3131 and NC3135 NICs are incorrectly identified as NC3134 Workarounds No workaround. A correction will be added in a future version of diagnostics. =============================================================== Diagnostics Limitations Diagnostics limitations are feature constraints due to the environment that diagnostics is running or features that have not been added in the current version. * Limited Survey information Description Survey may not display complete information for some devices or information for some devices may be limited. Data captures are based upon drivers available to diagnostics. * No Fan, Temperature, or Power Supply information available without the HP Management Agents installed and running. Description Diagnostics is dependent on the HP Management Agents for several health related devices such as fans, temperature sensors, and power supplies. If the Management Agents are not running, diagnostics ignores these devices and it appears as if they do not exist. Workarounds Ensure that you are running the latest HP Management Agents. Then Install Insight Diagnostics on your Linux partition. =============================================================== Diagnostics Test Limitations * Limited Survey data in RILOE II Description Survey data viewed through RILOE II is limited. * No memory testing support for systems with 256MB system memory or less installed. Description Due to limited available system memory on 256MB computers, memory tests are listed as untestable. * No keyboard, mouse, or graphics diagnostics support for systems with 512MB system memory or less installed. Description Due to limited available memory on systems with less than 512MB system memory, keyboard, mouse, and graphics tests have been disabled. * No Fibre Channel diagnostics support Description Fibre Channel PCI cards are identified, but testing and identification of attached storage devices are not available at this time. * Certain devices are not available for testing when running Insight Diagnostics Description Network Interface Controllers and CD-ROM drives cannot be tested. * Extended periods of testing, that last over 48 hours, may unexpectedly cause Insight Diagnostics to stop running. Description When running Insight Diagnostics continuously for several days or performing multiple diagnostics activities in a single session, the user interface may stop responding to user input. Workarounds Power cycle the system and re-run Insight Diagnostics. =============================================================== Diagnostics Notes Diagnostics notes are usability issues that the user should be aware of, but should not be considered problems. * Floppy I/O error reported during Survey capture Description During Survey capture, HP Insight Diagnostics attempts to determine the size of the media installed in the floppy drive. If no media is inserted in the floppy drive, a Floppy I/O error is reported by the Operating System. * "Unsupported operating system" reported Description This error indicates that HP Insight Diagnostics is attempting to run on an unsupported operating system. Workarounds Run Insight Diagnostics on a supported operating system. * RPM does not uninstall all diagnostics files. Description Uninstallation of Insight Diagnostics does not remove files generated when running diagnostics. Workarounds Some files may be generated during the execution of Insight Diagnostics. Manually remove the /opt/hp/hpdiags directory with the command "rm -rf /opt/hp/hpdiags". By default Survey capture XML files are not removed. * Incorrect PCI slot number reported a device Description An incorrect PCI slot number may be reported by the SMBIOS and subsequently by Insight Diagnostics. Workarounds Update to the current system ROM and rerun Insight Diagnostics. * Array Controller memory size is reported incorrectly on some controllers Description Array Controller memory is often underreported in the Overview section of diagnostics, especially for controllers with 64 MB or less of memory. This is a problem where the array controller firmware misreports the physical memory size to diagnostics. Workarounds The actual controller memory size is reported during power-on self-test (POST). An Array Controller firmware upgrade may resolve this issue. * USB Root Hub information is different from what is reported by the Operating System Description The Root Hub information may be displayed differently from the Operating System information. Workarounds USB information is correctly displayed by the operating system. A correction will be added in a future version of diagnostics. * Unable to save to USB Floppy Description If you attach a USB floppy to the system after Insight Diagnostics is already running, you will be unable to save information to floppy. Workarounds Install the USB floppy drive and reboot the system and run Insight Diagnostics.