HP Insight Diagnostics 1. HP Insight Diagnostics Overview HP Insight Diagnostics is available in two editions. The HP Insight Diagnostics Offline Edition and HP Insight Diagnostics Online Edition. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the operating system is not running. Access the Offline edition of Insight Diagnostics by booting to a SmartStart CD, and then navigate to the ‘Maintenance’ tab and choose 'Diagnose Server'. The HP Insight Diagnostics Offline Edition now inclues a ROM Based Memory Test available in the custom/interactive test suite. This memory test is available on systems supporting Fully Bufferred DIMMs and provides the most comprehensive testing on memory modules. This test must be run exclusively from other tests and requires a reboot during the test. Further details on this are located in the HP Insight Diagnostics Users Guide. HP Insight Diagnostics Online Edition is a web-based application which captures detailed hardware and software system configuration and other related data needed to effectively manage servers in today's challenging environments. It also allows the ability to compare these configurations to form a complete and thorough auditing process for the system. Use of this version removes the need to take the server offline or reboot the server in order to use Insight Diagnostics. The Online edition is installed automatically by the Windows or Linux PSP. It can also be downloaded from the Software and Drivers page of www.hp.com and installed independently of a PSP. It is available through the System Management Homepage. The HP Insight Diagnostics Online Edition now includes a new Diagnose feature. This feature provides the ability to diagnose devices using non-intrusive system level checks of the device operational history. Beginning with Insight Diagnostics version 7.4.0, Insight Diagnostics Online Edition provides the ability to diagnose Smart Array SCSI Hard Disk Drives. Diagnosis supports SCSI, Serial Advanced Technology Attachment (SATA), and serial attached SCSI (SAS) disk drives that or attached to a Smart Array controller and configured as part of a logical volume. Diagnosis is NOT component testing, but is a combination of algorithms using hard disk drive operational history and proprietary Smart Array Controller statistics that ultimately diagnose a hard disk drive with 99.9% accuracy. Diagnosis assists in confirming hardware status and is much quicker than traditional 'offline' testing. Using the Diagnosis feature reduces customer downtime and provides complete hard drive troubleshooting information with just 'one click'. The Smart Array Drive Diagnosis feature should be used: To troubleshoot why a hard disk drive is in a particular state When Systems Insight Manager reports a disk drive pre-failure or that a disk drive has failed When there is data corruption or storage problems but there are no physical indications When there are conflicting errors When there are repeated failures 2. For additional information, and usage instructions, please refer to the HP Insight Diagnostics User Guide located at http://www.hp.com/servers/diags 3. HP Insight Diagnostics Issues HP Insight Diagnostics issues are known problems in HP Insight Diagnostics that will be corrected in a future HP Insight Diagnostics release. While running Insight Diagnostics in a non-English language, some messages are still in English. Description Some messages presented to the user may be in English when running in French, Italian, German, Spanish, or Japanese. Workarounds No workaround. A correction will be added in a future version of HP Insight Diagnostics. Some buttons or scrollbars used for navigation may not appear on the page in HP Insight Diagnostics Online or Offline Edition Description When using HP Insight Diagnostics Online Edition on some browser configurations (mostly in Linux Operating Systems), there may be some buttons that do not appear on the viewable page. Some screens also do not have a scroll bar for navigating down that page. Workaround The Page Up and Page Down keys are effective at navigating up and down the page and to get to the action buttons. You may also try hiding some of the browser menus to make these items visible. When running HP Insight Diagnostics from a USB Disk on Key, sometimes you are unable to save survey files or test logs to that USB Disk on Key. Description When running HP Insight Diagnostics Offline Edition from a USB Disk on Key, you may be unable to save files to that USB Disk on Key. Workaround Remove the USB Disk on Key and re-insert it. If this doesn't work, remove the USB Disk on Key, press the 'Reload' button, and re-insert the USB Disk on Key. A correction will also be added in a future version. When running HP Insight Diagnostics, when trying to save in IML tab, may display the message "No media devces detected". Description When running HP Insight Diagnostics, when trying to save in IML tab, may display the message "No media devces detected". Workaround Use screen display as information output When performing diagnosis the Log TAB contains no information Description After performing Diagnosis, the Log TAB does not display any information. Workaround None When running custom HP Insight Diagnostics test Offline Edition, the test may fail for out of range parameters. Description When running custom HP Insight Diagnostics test Offline Edition, the test may fail for out of range parameters. Workaround Rerun test with valid parameters 4. HP Insight Diagnostics Limitations HP Insight Diagnostics limitations are feature constraints due to the environment that HP Insight Diagnostics is running or features that have not been added in the current version. Limited Survey information. Description Survey may not display complete information for some devices or information for some devices may be limited. Data captures are based upon drivers available to HP Insight Diagnostics. Limited or no hard disk drive information or tests availalbe on RAID controllers that are not Smart Array Controllers Description In RAID configurations that are configured without Smart Array Controllers, there will be limited physical and logical drive information and available tests. Depending on the configuration and RAID controller, Insight Diagnostics may not be able to view the physical and logical drives behind the RAID controller. Workarounds There are no workarounds No Fan, Temperature, or Power Supply information available without the HP Management Agents installed and running. Description Diagnostics is dependent on the HP Management Agents for several health related devices such as fans, temperature sensors, and power supplies. If the Management Agents are not running, HP Insight Diagnostics ignores these devices and it appears as if they do not exist. Workarounds Ensure that you are running the latest HP Management Agents. Then Install HP Insight Diagnostics on your Linux partition. Limited Survey data in RILOE II. Description Survey data viewed through RILOE II is limited. No keyboard, mouse, or graphics diagnostics support for systems with 512MB system memory or less installed. Description Due to limited available memory on systems with less than 512MB system memory, keyboard, mouse, and graphics tests have been disabled. No Fibre Channel diagnostics support. Description Fibre Channel PCI cards are identified, but testing and identification of attached storage devices are not available at this time. Certain devices are not available for testing when running HP Insight Diagnostics. Description Network Interface Controllers and CD-ROM drives cannot be tested. Physical drives that are configured as part of a logical volume on non-Smart Array Controllers are not diagnosable Description HP Insight Diagnostics Diagnosis only supports physical drives that are configured as part of a logical volume on HP Smart Array Controllers 5. HP Insight Diagnostics Notes Diagnostics notes are usability issues that the user should be aware of, but should not be considered problems. Floppy I/O error reported during Survey capture. Description During Survey capture, HP Insight Diagnostics attempts to determine the size of the media installed in the floppy drive. If no media is inserted in the floppy drive, a Floppy I/O error is reported by the Operating System. Workarounds No workaround. "Unsupported operating system" reported. Description This error indicates that HP Insight Diagnostics is attempting to run on an unsupported operating system. Workarounds Run HP Insight Diagnostics on a supported operating system. RPM does not uninstall all diagnostics files. Description Uninstallation of HP Insight Diagnostics does not remove files generated when running diagnostics. Workarounds Some files may be generated during the execution of HP Insight Diagnostics. Manually remove the /opt/hp/hpdiags directory with the command "rm -rf /opt/hp/hpdiags". By default Survey capture XML files are not removed. Incorrect PCI slot number reported a device. Description An incorrect PCI slot number may be reported by the SMBIOS and subsequently by HP Insight Diagnostics. Workarounds Update to the current system ROM and re-run HP Insight Diagnostics. Array Controller memory size is reported incorrectly on some controllers. Description Array Controller memory is often underreported in the Overview section of diagnostics, especially for controllers with 64 MB or less of memory. This is a problem where the array controller firmware misreports the physical memory size to HP Insight Diagnostics. Workarounds The actual controller memory size is reported during power-on self-test (POST). An Array Controller firmware upgrade may resolve this issue. USB Root Hub information is different from what is reported by the Operating System. Description The Root Hub information may be displayed differently from the Operating System information. Workarounds USB information is correctly displayed by the operating system. A correction will be added in a future version of HP Insight Diagnostics. Unable to save to USB Floppy. Description If you attach a USB floppy to the system after HP Insight Diagnostics is already running, you will be unable to save information to floppy. Workarounds Install the USB floppy drive and reboot the system and run HP Insight Diagnostics.